Cookie Policy
What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognise your device and remember information about your visit — such as your preferences, login status, and shopping cart contents.
Cookies are widely used to make websites work more efficiently, improve user experience, and provide website operators with information about how their site is being used.
How We Use Cookies
Exceptionalways uses cookies for the following purposes:
- Essential operation: Keeping you logged in, maintaining your shopping cart, and ensuring forms work correctly
- Performance & analytics: Understanding how visitors use our site so we can improve it
- Functionality: Remembering your preferences such as dark/light mode and language
- Marketing: (Optional) Measuring the effectiveness of our marketing campaigns
We will always ask for your consent before placing non-essential cookies on your device.
Types of Cookies We Use
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| ew_session | Exceptionalways | Keeps you signed in and protects forms (security token) | Until you close your browser; signed-in sessions end after 30 minutes of inactivity |
| ew_os_session | Exceptionalways | Staff sign-in to the agency OS | Until the browser closes; 15 minutes of inactivity |
| refresh_token | Exceptionalways | Renews staff sign-in (sent only to the sign-in service) | Set by the OS sign-in |
| ew_consent | Exceptionalways | Remembers your cookie choice | 6 months |
| _ga, _ga_* | Google Analytics | Only if analytics is set up and you allow it: counts visits anonymously | 2 years |
Card payments happen on Stripe’s own secure page, which sets its own cookies under Stripe’s privacy policy. Your theme choice (light / dark) is stored in your browser, not in a cookie.
Third-Party Cookies
Some cookies on our site are set by trusted third-party services we use:
- Google Analytics — Website analytics to understand visitor behaviour. Google may use this data in accordance with their own privacy policy. You can opt out using Google's opt-out tool.
- Stripe — Payment processing. Stripe's cookies are strictly necessary for secure payment processing and cannot be disabled when making a purchase.
Managing Your Preferences
You can manage your cookie preferences below. Essential cookies cannot be disabled as they are required for the website to function.
This website currently uses essential cookies only, so there is nothing to switch on or off.
You can also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View and delete cookies stored on your device
- Block third-party cookies
- Set your browser to notify you when a cookie is set
For more information about managing cookies in your browser, visit allaboutcookies.org.
Contact Us
If you have questions about our use of cookies or this Cookie Policy:
Email: privacy@exceptionalways.org
We will respond within 5 business days.