Terms & Conditions

By accessing or using the Exceptionalways website (exceptionalways.org), purchasing our digital products, or engaging our services, you agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not use our website or services.

These Terms were last updated on 1 July 2026 and supersede all previous versions.

Exceptionalways provides the following categories of services:

• Creative services: Brand identity, UI/UX design, creative direction
• Development services: Website design & development, web application development, mobile app development, software development
• Strategic services: Product design, digital consulting
• Digital products: Canva templates, presentation templates, graphic design assets

Service engagements are governed by a separate Statement of Work or project agreement, which takes precedence over these general terms where there is any conflict.

Our digital shop sells downloadable design assets including Canva templates, presentation decks, and graphic templates. When you purchase a digital product:

• You receive an instant download link by email upon successful payment
• Download links are time-limited but your files are accessible permanently via your account
• Files are for your personal or commercial use depending on the licence purchased
• You do not acquire ownership of the underlying intellectual property

Payment: All payments are processed securely by Stripe. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All prices are in GBP and inclusive of VAT where applicable.

Digital product refunds: Due to the nature of digital downloads, we do not offer refunds after files have been successfully downloaded, except in the following circumstances:

• The delivered files are corrupted, incomplete, or materially different from the product description
• A technical error resulted in a duplicate charge

Service project deposits: Project deposits are non-refundable once work has commenced. Milestone payments are non-refundable once the relevant milestone deliverables have been approved.

To request a refund, contact support@exceptionalways.org within 30 days of purchase with your order number.

You may create an account to manage your purchases and downloads. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

All content on the Exceptionalways website — including text, graphics, logos, images, and code — is the property of Exceptionalways Creative Agency and is protected by UK and international copyright law.

Digital products purchased from our shop are licensed, not sold. The underlying intellectual property remains with Exceptionalways. The licence granted is as described in Section 04.

Client work: Upon full payment of all project invoices, Exceptionalways assigns all relevant intellectual property rights in the final deliverables to the client, except for pre-existing materials, third-party assets, and our general tools and methodologies.

To the maximum extent permitted by law, Exceptionalways shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use our digital products

Our total liability for any claim arising from the purchase of a digital product shall not exceed the amount paid for that specific product.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

Our digital products are provided in good faith and tested for quality. However, we make no warranty that:

• Products will be error-free or meet every specific use case
• The website will be continuously available or free from technical issues
• Results from using our templates or services will meet your specific expectations

Our services are provided on an "as is" and "as available" basis. We disclaim all warranties not expressly stated in these terms to the extent permitted by law.

Either party may terminate a service engagement by giving written notice as specified in the relevant project agreement. We reserve the right to immediately suspend or terminate your access to our website and shop if you:

• Breach these Terms and Conditions
• Engage in fraudulent activity
• Violate the intellectual property rights of Exceptionalways or third parties

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are based in the UAE or Nigeria, we will endeavour to resolve disputes amicably before resorting to formal legal proceedings.

We may update these Terms and Conditions from time to time. We will notify registered users of material changes by email and will update the "Last updated" date at the top of this page.

Your continued use of our website or services after changes are published constitutes your acceptance of the revised terms.

For questions about these Terms and Conditions:

Email: legal@exceptionalways.org
Response time: Within 5 business days